Seven Sins of Marketing

Arguing with the Customer Giving incorrect/inaccurate information Leave the customer guessing Treating customer as collateral Passing the buck Unethical Agenda Focus on selling and not on buying

Adding Innovation To Problem Solving

Innovation is the best thing to add on to problem solving. Stage 1.   Do The Thing Right. Do you remember the days when Quality Gurus advised us to do the thing right? In the 1950s, a good worker is one who can follow rules and work according to established procedures.  A good worker is one who is spot [...]

Golden rule of motivation

“To increase motivation, create an atmosphere where people motivate themselves.”  Dorothy Leeds, Author of ‘Smart Questions’   How true indeed that is for teams as well.  If you are a leader of your team, that is one rule you can do to help your members stay on and keep driving for results and work towards [...]

Are we suitable for Team Based Problem Solving

I have been approached on whether TBPS is for their company.  Here I have devised 13 simple statements for you to evaluate your company.  Answer them and if you  come off short, it simply means that some coaching and training for your colleagues would be good to come up to speed.  As with all the companies [...]

STRIKING GOLD AT THE TEAM EXCELLENCE SYMPOSIUM 2009

Workers knows best

Briefing For Friends From Bhutan

Had a chance to share my experience and views on national productivity development issues with some friends from Bhutan last two days.  Here are some of the slides which I used.  A deep and perceptive lot. They did not fail to question the rationale behind the actions taken by the Government.  In fact, I was impressed [...]

Meat Matters

It was estimated that there are more than 500 commercial airlines in the world.  During the 9/11 incident, it took more than 3 hours to get the planes hovering above the United States to land.  This is how it looks like on a typical radar screen of planes in the air over the United States. [...]

The Package Deal

I imagine you must have been to a hospital before.  Believe me, by my age, you have to be really very fortunate to have not had a hospital stay.  I remember once I had a fall from my new motorbike and landed in a monsoon drain and inevitably that was the first time I ended up in the [...]

Making Better Road Sense

I Love To Sit In Front.   For a number of reasons, I prefer to sit right in front when I am in a town bus.  Firstly, I can view the scenery in front, and more importantly, I can see how much further is the place where I am to get down.    Sit In Front To Enjoy The [...]

Ghostly Encounter

The Problem.  “We need to reduce cost in our production, Jimmy!  We cannot keep on paying lots of money for few seconds of fantastic digital graphics; writing fat paychecks for popular stars; carry out location shooting at famous far away landmarks in Italy, Spain, Switzerland.  Cut cost.  I do not want to be hard on [...]